Privacy Policy
Squisho ("Squisho", "Company", "we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from trysquisho.com (the "Site"), interact with our marketing, or otherwise communicate with us (collectively, the "Services").
For the purpose of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, subscriber, or another individual whose information we have collected.
By using the Site or providing us with your information, you consent to the practices described in this Privacy Policy.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the Site or provide us with your personal information.
Section 1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Your continued use of the Site following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically.
Section 2. Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. We collect information from three main sources.
2.1 Information You Provide Directly to Us
Information that you submit to us through our Services may include: contact details including your name, email address, postal address, phone number, and country of residence; order information including your billing address, shipping address, items purchased, order history, payment confirmation, and purchase preferences; account information including your username, password, security questions, and any other information used for account creation and security purposes; shopping information including items you view, add to your cart, save to a wishlist, write reviews about, or purchase; customer support information including the information you choose to include in communications with us, such as messages sent through our contact forms, email, live chat, SMS, or social media; marketing preferences including your opt-in status for email, SMS, and other marketing communications; and user-generated content including product reviews, ratings, photos, videos, or testimonials you submit.
Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.
2.2 Information We Collect Automatically
When you access or use the Site, we automatically collect certain information about your interaction with the Services ("Usage Data"). This may include: device information such as device type, operating system, and unique device identifiers; browser information such as browser type, version, and language preferences; network information including your Internet Protocol (IP) address and Internet Service Provider (ISP); usage information such as the pages you view, the time and date of your visit, the time spent on each page, the links you click, your scroll behaviour, and the website you visited before arriving at our Site; approximate location information derived from your IP address; and referral information indicating how you arrived at our Site, including search terms, ad clicks, and referring URLs.
We collect this information using cookies, pixels, web beacons, software development kits (SDKs), tags, and similar tracking technologies (collectively, "Cookies"). See Section 5 for more details.
2.3 Information We Obtain from Third Parties
We may receive information about you from third parties, including: Shopify, our ecommerce platform provider, which processes orders, payments, and account information on our behalf; payment processors, who collect and process your payment information to fulfil your orders; shipping carriers, who provide tracking information and delivery updates; advertising platforms such as Meta (Facebook and Instagram), Google, TikTok, and other platforms on which we advertise; analytics providers such as Google Analytics; marketing service providers such as email and SMS platforms; social media platforms, if you choose to interact with us via social media or use social login features; and customer review platforms, who may pass on the reviews and ratings you submit about our products.
Section 3. How We Use Your Information
3.1 To Provide Our Products and Services. Process your orders and payments; fulfil and ship your orders, including communicating with shipping carriers; send transactional communications such as order confirmations, shipping notifications, delivery updates, and post-purchase follow-ups; manage your account; process returns, exchanges, and refunds in accordance with our Refund Policy; and provide customer support and respond to your enquiries.
3.2 For Marketing and Advertising. Send you marketing communications by email, SMS, push notification, or postal mail (where you have opted in or where permitted by law); show you personalised advertisements on third-party platforms; create custom audiences and lookalike audiences on advertising platforms; measure the effectiveness of our marketing campaigns; personalise your experience on the Site; and conduct surveys, promotions, contests, and giveaways.
3.3 For Site Improvement and Analytics. Understand how visitors use our Site; develop new products, features, and services; test new features and design changes; and conduct internal research and reporting.
3.4 For Security and Fraud Prevention. Detect, investigate, and prevent fraudulent transactions, unauthorised access, and other illegal activities; protect the security and integrity of our Site, systems, and customer accounts; verify your identity where required; and enforce our Terms of Service and other policies.
3.5 For Legal and Compliance Purposes. Comply with applicable laws, regulations, court orders, subpoenas, and government requests; respond to legal claims and protect our legal rights; and establish, exercise, or defend legal claims.
Section 4. How We Share and Disclose Your Information
We do not sell or rent your personal information for monetary consideration. However, we may share your personal information with the following categories of recipients.
4.1 Service Providers and Vendors. We share information with third parties who perform services on our behalf, including Shopify (our ecommerce platform), payment processors, shipping carriers and logistics partners, email marketing and SMS platforms, customer support software providers, cloud hosting and data storage providers, analytics and reporting providers, fraud prevention services, marketing agencies and advertising platforms, and review and ratings platforms. These service providers only have access to the personal information they need to perform their functions and are contractually required to protect your information.
4.2 Advertising and Marketing Partners. We share information with advertising and marketing partners to deliver personalised advertising and measure campaign effectiveness. This may include platforms such as Meta (Facebook and Instagram), Google, TikTok, YouTube, Snapchat, Pinterest, and other ad networks. Under certain privacy laws, the disclosure of personal information to these partners may be considered "selling" or "sharing" for the purpose of targeted advertising. See Section 8 for your rights and how to opt out.
4.3 Legal Compliance and Protection. We may disclose your information when we believe disclosure is necessary to comply with applicable laws, regulations, legal processes, or government requests; enforce our Terms of Service or other agreements; protect the rights, property, or safety of Squisho, our customers, or others; or detect, prevent, or address fraud, security, or technical issues.
4.4 Business Transfers. If Squisho is involved in a merger, acquisition, financing, reorganisation, bankruptcy, sale of company assets, or transition of service to another provider, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.5 With Your Consent. We may share your information for any other purpose with your consent or at your direction.
Section 5. Cookies and Tracking Technologies
Like most websites, we use cookies and similar tracking technologies on our Site. We use the following types of cookies: strictly necessary cookies required for the Site to function (such as cart, checkout, and login cookies); performance and analytics cookies that help us understand how visitors use the Site; functional cookies that remember your preferences and personalise your experience; and advertising and targeting cookies placed by us or our advertising partners to deliver relevant advertising and measure ad performance.
For specific information about the cookies used by our Shopify-powered store, see https://www.shopify.com/legal/cookies.
Most browsers automatically accept cookies by default, but you can choose to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your experience and cause some features of the Site to malfunction.
Our Site recognises the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device. We do not currently recognise other "Do Not Track" signals.
Section 6. Email and SMS Marketing
6.1 Email Marketing. If you have opted in or made a purchase, we may send you marketing emails about new products, promotions, special offers, and other content we think you may find interesting. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us at support@trysquisho.com. Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your orders, account, or customer support.
6.2 SMS and Text Messaging. If you provide your mobile phone number and opt in to receive SMS or MMS communications from Squisho, we will use your number solely to deliver transactional, informational, or promotional messages that you have explicitly agreed to receive. Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may opt out of SMS or MMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at support@trysquisho.com. Mobile phone contact information will not be shared, sold, rented, or otherwise disclosed to third parties for their marketing or promotional purposes.
Section 7. Data Security and Retention
We use industry-standard security measures designed to protect your personal information, including encryption of payment data in transit, secure servers, access controls, and regular security reviews. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes. When we no longer need to retain your information, we will securely delete or anonymise it.
Section 8. Your Privacy Rights
Depending on the country, state, or region in which you reside, you may have some or all of the following rights in relation to your personal information: Right to Access, Right to Correction, Right to Deletion, Right to Data Portability, Right to Opt Out of Sale, Sharing, or Targeted Advertising, Right to Restrict or Object to Processing, Right to Withdraw Consent, Right to Manage Communication Preferences, Right to Appeal, and Right to Lodge a Complaint.
To exercise any of these rights, please contact us at support@trysquisho.com. We may need to verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law. We will not discriminate against you for exercising any of these rights.
Section 9. International Data Transfers
Squisho operates internationally and ships to multiple countries. Your personal information may be transferred to, stored, and processed in countries other than the country in which you reside. By using the Site, you consent to the transfer, storage, and processing of your information in these countries. Where required by law, we will take appropriate safeguards to ensure your personal information remains protected.
Section 10. Third-Party Websites and Links
Our Site may contain links to third-party websites, products, or services that are not owned or controlled by Squisho. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices, content, or accuracy of information found on third-party sites.
Section 11. Children's Privacy
Our products are designed for use by people of all ages, but our Site and purchasing Services are intended for use by adults (parents, guardians, and buyers aged 18 and over). We do not knowingly collect personal information directly from children under the age of 13. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at support@trysquisho.com and we will take steps to delete that information.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Section 12. California Residents
If you are a California resident, in addition to the rights outlined in Section 8, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of personal information, and the right to limit the use of sensitive personal information. To exercise your California privacy rights, contact us at support@trysquisho.com.
Section 13. European, UK, and Other International Residents
If you are a resident of the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar data protection laws, the legal bases on which we process your personal information include: Contract (processing necessary to perform our contract with you); Consent (where you have provided consent); Legitimate Interests (where processing is necessary for our legitimate business interests, provided these interests are not overridden by your rights); and Legal Obligation (where processing is necessary to comply with a legal obligation).
To exercise your rights or for any GDPR-related enquiries, contact us at support@trysquisho.com.
Section 14. Complaints
If you have complaints about how we process your personal information, please contact us first at support@trysquisho.com so we can address your concerns. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
Section 15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: support@trysquisho.com