Terms of Service

Welcome to Squisho ("Squisho", "Company", "we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of the website located at trysquisho.com (the "Site"), and any products, services, content, or features offered through the Site (collectively, the "Service").

By accessing or using the Site, browsing our content, creating an account, or placing an order, you agree to be bound by these Terms, our Privacy Policy, our Shipping Policy, and our Refund Policy, all of which are incorporated by reference. If you do not agree to all of these Terms, you must not access or use the Site.

We reserve the right to update, change, or replace any part of these Terms by posting updates to this page. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

Section 1. Eligibility and Online Store Terms

By agreeing to these Terms, you represent and warrant that you are at least 18 years of age, or the age of majority in your state, province, or country of residence, whichever is higher; you have the legal capacity to enter into a binding contract; and you are not prohibited from receiving our products or services under the laws of your jurisdiction.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your access to the Service.

Section 2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us. All products sold through this Site are intended for personal use only. You agree not to resell, redistribute, or commercially exploit any products purchased through the Service without our prior written consent.

Section 3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on the Site.

Section 4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service or any product.

Section 5. Products and Services

Certain products may be available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the Site. We cannot guarantee that your device's display of any colour will be accurate.

Our products are toys and sensory items designed for play, sensory engagement, and entertainment. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. While many customers report calming and soothing benefits, these are personal experiences and should not be relied upon as a substitute for professional medical advice.

Our products are intended for ages 3 and above. Products may pose a choking hazard for children under 3 years of age. Adult supervision is recommended for young children.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

Section 6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

Section 7. Payments, Pricing, and Currency

We accept the payment methods displayed at checkout, which may include credit card, debit card, Shop Pay, Apple Pay, Google Pay, PayPal, and other methods. By submitting payment information, you represent that you are authorised to use the payment method and that the information you provide is accurate.

All prices on the Site are displayed and charged in USD only. If your local currency is different, your bank, card issuer, or payment provider may apply foreign exchange conversion fees, international transaction fees, or other charges. These fees are charged solely by your bank and are not received by, controlled by, or affiliated with Squisho.

You are responsible for any taxes, duties, customs charges, GST, VAT, or import fees that may apply to your order based on your delivery destination.

Refunds, where issued, will be processed in USD to the original payment method.

Section 8. Shipping and Delivery

Shipping times provided on the Site are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs authorities, weather, or other circumstances beyond our reasonable control. Full details are set out in our Shipping Policy.

Section 9. Returns and Refunds

Our return and refund process is governed by our Refund Policy, which forms part of these Terms. Products must meet the eligibility criteria set out in that policy to qualify for a return or refund.

Nothing in these Terms or in our Refund Policy excludes, restricts, or modifies any consumer right or remedy you have under applicable consumer protection law where such rights cannot lawfully be excluded.

Section 10. Optional Tools and Third-Party Services

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Section 11. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party sites, and we do not warrant and will not have any liability for any third-party materials or websites.

Section 12. User Comments, Feedback, and Submissions

If you send us creative ideas, suggestions, proposals, reviews, or other materials (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us. We are under no obligation to maintain any Comments in confidence or to pay compensation for any Comments.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, or other proprietary right. You are solely responsible for any Comments you make and their accuracy.

Section 13. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

Section 14. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice.

Section 15. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content for any unlawful purpose; to solicit others to perform unlawful acts; to violate any laws or regulations; to infringe upon intellectual property rights; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track personal information of others; to spam, phish, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service.

Section 16. Intellectual Property

All content on this Site, including but not limited to logos, brand names, product names, character names, character designs, text, graphics, images, photographs, videos, illustrations, and software, is the property of Squisho or its licensors and is protected by copyright, trademark, and other intellectual property laws.

"Squisho", the Squisho logo, and all product and character names are trademarks of Squisho. You may not use these marks without our prior written consent. You may not copy, reproduce, modify, distribute, or sell any content obtained from the Site without our prior written permission.

Section 17. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, except as required by applicable law.

To the maximum extent permitted by law, in no case shall Squisho, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.

Where liability cannot lawfully be excluded, our total liability to you for all claims shall not exceed the total amount paid by you to us for the specific product giving rise to the claim in the twelve (12) months preceding the claim.

Section 18. Indemnification

You agree to indemnify, defend, and hold harmless Squisho and our affiliates, partners, officers, directors, agents, contractors, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 19. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services. If you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.

Section 21. Entire Agreement

These Terms, together with any policies posted by us on this Site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 22. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

Section 23. Contact Information

For questions about these Terms, please contact us at:

Email: support@trysquisho.com